Privacy policy

We attach great importance to the protection of your personal data and are committed to processing it in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data (the “GDPR”) and applicable Belgian legislation.

Data Controller

The controller responsible for processing your personal data is:

CALVENZI SRL
Trade name: Cyclovia
Address: Chaussée de Waterloo 521, 1050 Brussels, Belgium
Company number: BE 0770426557
Email: info@cycloviastore.com
Telephone: +32 2 660 42 05

For any questions regarding the processing of your personal data or to exercise your rights, you may contact us at: info@cycloviastore.com

What Personal Data May We Collect?

Depending on how you interact with Cyclovia, we may process the following categories of personal data:

Identification Data

• First and last name
• Address
• Email address
• Telephone number

Customer and Order Data

• Information relating to products or services purchased
• Order and service history
• Information required for invoicing
• Information relating to warranty claims or after-sales service requests

Communication Data

When you contact us by email, telephone, contact form, workshop service form, or social media, we may retain the information you provide to us as well as the content of our communications.

Technical Data

When you use our website, certain technical information may be collected, including:

• IP address
• Browser type
• Device used
• Pages visited
• Date and time of access
• Browsing data

The collection of some of this data may depend on your preferences regarding cookies and similar technologies.

Why Do We Use Your Data?

We may use your personal data for the following purposes:

Handling Enquiries

To respond to your requests submitted by email, telephone, or contact form.

Customer Relationship Management

To:

• Process your purchases
• Manage and track your orders
• Organize services and repairs
• Handle warranties and after-sales service requests
• Contact you regarding your order or customer file

Administrative and Accounting Management

To issue invoices, maintain accounting records, and comply with legal and tax obligations.

Website Improvement

To understand how our website is used and improve its functionality and content, where the legal basis or your consent requires it.

Marketing Communications

With your consent where required, we may send you information about:

• New products
• Our brands
• Our services
• Events
• News and updates
• Promotional offers

You may object at any time, free of charge, to the use of your personal data for direct marketing purposes.

What Is the Legal Basis for Processing Your Data?

Depending on the circumstances, we may process your personal data based on:

• The performance of a contract, particularly when processing is necessary to complete a sale, repair, or provide a service;
• Compliance with a legal obligation, particularly accounting and tax requirements;
• Your consent, including for certain commercial communications or cookies and tracking technologies;
• Our legitimate interests, where applicable and provided that your rights and freedoms do not override those interests.

We will not process your personal data for purposes incompatible with those for which it was collected, unless permitted or required by applicable law.

Who May Receive Your Data?

Your data may be accessible, where necessary, to the following persons or categories of recipients:

• Members of our team who require access to perform their duties;
• IT service providers and hosting providers;
• Accounting and administrative service providers;
• Payment service providers;
• Technical partners or suppliers where necessary to manage an order, repair, or warranty claim;
• Communication and email service providers where necessary;
• Public authorities where disclosure is required by law.

We do not sell your personal data to third parties.

Transfers of Data Outside the European Economic Area

Some of our service providers may be established outside the European Economic Area (EEA) or may use infrastructure located in third countries.

Where necessary, we ensure that such transfers are carried out in compliance with the GDPR and are subject to appropriate safeguards, including an adequacy decision of the European Commission or other safeguards provided for by the GDPR.

How Long Do We Retain Your Data?

We retain your personal data only for as long as necessary to achieve the purposes for which it was collected or as required by applicable law.

Retention periods depend on the nature of the data and the relationship we have with you.

For example:

• Order and invoice data may be retained for the period required by accounting and tax legislation;
• Communications relating to a request may be retained for the time necessary to process the request and, where necessary, to defend our legal rights;
• Data used for marketing purposes is retained until you withdraw your consent or object to such processing, subject to applicable legal obligations.

Your Rights

Under the GDPR, and subject to the conditions set out by law, you have several rights regarding your personal data.

Right of Access

You may obtain confirmation as to whether your personal data is being processed and, if so, receive a copy of that data.

Right to Rectification

You may request the correction of inaccurate or incomplete personal data.

Right to Erasure

You may request the deletion of your personal data in the circumstances provided by the GDPR.

Right to Restriction of Processing

You may request that the processing of your personal data be restricted under certain circumstances.

Right to Object

You may object to certain processing activities, including the processing of your personal data for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Right to Data Portability

Where provided for by the GDPR, you may request to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.

To exercise your rights, please contact us at:

info@cycloviastore.com

In order to protect your personal data, we may request information necessary to verify your identity where appropriate.

Right to Lodge a Complaint

If you believe that the processing of your personal data does not comply with applicable legislation, you may contact us so that we can review your request.

You also have the right to lodge a complaint with the competent supervisory authority in Belgium:

Data Protection Authority (DPA)
Rue de la Presse 35
1000 Brussels
Belgium

Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies may be used to:

• Ensure the technical operation of the website;
• Store certain preferences;
• Measure and analyze website usage;
• Improve our services;
• Integrate certain third-party functionalities;
• Carry out communication and marketing activities where permitted.

Strictly necessary cookies may be used where technically required for the operation of the website.

Non-essential cookies, including certain analytics, advertising, or tracking cookies, are subject to applicable consent requirements.

You must be able to accept or refuse non-essential cookie categories in a clear and sufficiently granular manner.

For more information, please refer to our Cookie Policy.

Social Media

Our website may contain links or functionalities allowing access to our social media pages, such as Instagram or Facebook.

When you use these services, your interactions may be subject to the privacy policies of the respective platforms.

Where tracking functionalities or social plugins are directly integrated into our website, their activation is subject to applicable consent requirements.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal data against, among other things:

• Unauthorized access;
• Loss;
• Destruction;
• Unauthorized modification;
• Unauthorized disclosure.

Security measures are adapted to the risks associated with data processing.

Data Relating to Minors

Our website and services are not specifically intended for children.

We do not knowingly collect personal data relating to minors without an appropriate legal basis or, where required, without the involvement of their legal representative.

Links to External Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of these external websites. We encourage you to review their own privacy policies before providing them with your personal data.

Changes to This Policy

We may amend this Privacy Policy when necessary, including as a result of changes to our services, website, or applicable legislation.

The date of the latest update appears at the top of this page.

Contact

For any questions regarding this Privacy Policy or the processing of your personal data:

Cyclovia
CALVENZI SRL
Chaussée de Waterloo 521
1050 Brussels, Belgium
BE0770426557
info@cycloviastore.com
+32 2 660 42 05

Last updated: 02/10/2026